Customer management via our ERP Facteris TS.
Within Facteris TS by Multios, we've created tailor-made functionalities to manage your customers, your Service Cheques and your ironing shops.
We make it our business to facilitate the day-to-day management of your business and your customers. Organize your day-to-day work and tasks in a fully automated way. You'll save time and improve quality.
You can easily manage your Service Cheques accounts and respond quickly to your customers' requests.
Discover all the features of our ERP dedicated to organizing your customers!
Managing your customers
- Customer CRM
- Customer agreement printouts (configurable)
- Insurance and mutual insurance documents
- Quality monitoring ( incompatibilities / restrictions )
- Document traceability
- Automated email / sms communication
- Managing customer requests
- Claims management
Managing your Service Cheques
- Scanning of paper Service Vouchers via barcode reader (checks on regions / expiry dates / overruns)
- Injection of paper Service Cheques via Isascan
- Import Pluxee electronic service vouchers
- Pluxee export of electronic services
- Pluxee export of the dematerialized paper TS file (reduction of TS to be corrected)
- Follow-up of slip payments
- Automated reminder letters (automatic and modifiable severity)
- Email reminder letters
Ironing module
- Automated calculation of boni / mali specific to ironing services
- Traceability of incoming linen
- Time or points accounting
- Customer ticket printout: TS due for manna / total customer balance
- Anomaly management and customer preferences
- Check that the TS scanned for the day have not been exceeded
- Pluxee import
- General or detailed statistics (customer / day / worker / board)
Automatic billing of your additional costs
A billing method adapted to your needs:
- Fixed monthly fee
- Package per service
- Rate per hour worked
- Mileage calculated automatically via GéoT
- Late cancellation penalty
- Single affiliation fee
One click for all your customers:
- Calculate your expenses easily.
- Send your invoices by email in just a few moments.
- Accurately track payments received.
- Automatically include overdue items in your TS reminder letters, if you wish.
English 
Français 
Nederlands (België)